Qik Help Center/Updates from Qik/Known Issues

Issues with Sprint Samsung Epic

Neha Qik
posted this on August 15, 2011 22:20

To all Samsung Epic users, 

Please uninstall all Qik application on your device by going to the phone settings of your device, tap on Application>Manage applications>Qik Video>Uninstall updates. After doing so, please reboot your device and go to the Android market to install the latest version for Qik Video by Sprint, version 11.59.

Screen_shot_2011-08-16_at_11.00.10_AM.png


This update resolves:

- video orientation that corrects sideways video for front facing camera

- force close of application and

- forced update that is unavailable


Let us know if it works for you by dropping a comment below.

Have a great day! :) 

 

Comments

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Mary Davis-Robinson

before doing this will I lose my current video?

August 23, 2011 11:58
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Peter Chan

This method did not work for me.  Qik has never had right orientation for the front facing camera.  very frustrating.  I uninstalled and then reinstall, no luck.  still the same.  please fix.  I have never been able to work with the app at all.  about to give up.

1.) Firmware Version 2.2.1
2.) Baseband Version S-D700.0.55EC05
3.) Kernel Version 2.6.32.9
4.) Build Number FROYO.EC05
5.) Model Number SPH-D700

August 25, 2011 16:55
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Peter Chan

tried a few times, does not work.  this is really frustrating as this has never worked for me.

August 25, 2011 17:07
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Neha Qik
Qik

@Mary Davis-Robinson: Are you able to upload the video to www.qik.com without the update? You will not lose your current video however, it will be encouraged to upload the video if possible. 

August 25, 2011 21:30
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Peter Chan

yes, I am able to upload.   the record function i think it's fine, just orientation of the front facing camera - inverted, there's even a test video of me on qik (inverted) on my profile that i upload when i first got the phone.  i never did any video as this has never worked on my phone.  We are talking about just the Qik video and not my regular phone video right?  

i have never been able to properly use Qik since i got my phone a year ago.  thanks

August 25, 2011 21:38
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Neha Qik
Qik

@Peter Chan: Are you seeing two Qik applications on your device?

August 25, 2011 21:39
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Peter Chan

oops, sorry, you werent' taking to me.  excuse me.

August 25, 2011 21:39
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Peter Chan

yes, there's is two.  i am getting really confused now, thought i uninstalled and reinstalled.  yes there's 2 Qik Apps on my device

August 25, 2011 21:42
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Neha Qik
Qik

Please check that there is only 1 Qik application on your device.

We would suggest that you try uninstalling the application by going to the home screen of your device, tap on Menu to go to the Settings>Application>Manage Application>Uninstall updates or Uninstall. After doing so, please reboot your device and go to the Android market to install the latest application, version 11.59, Qik for Sprint.

September 13, 2011 01:59
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Paul Distefano

I also had 2 Qik apps on my SAmsung Epic. I have uninstalled both and rebooted. It appears that the originally installed Qik v0.04.77 (2.44mb) is still in my list of "all" apps. The Qik icon is still in my list of apps on the screen as well. There is no way for me to uninstall it. The uninstall button is grayed out.

I have gone to the market and installed the new Qik for sprint app 11.59.. When I try to open the newly installed Qik for sprint, I am forced to "update Qik" before I can proceed. However, the update is for the old version of Qik. The only way to proceed is to update, and I end up with the 2 versions of Qik again.

I have the Samsung Epic SPH-700, firmware version 2.21, build number FROYO.EC05, hardware version D700.0.5

September 26, 2011 11:07
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chummy57c
This "fix" just flat-out does not work. It can't be done. Qik Video on a Samsung Epic 4G (version 0.04.77, 2.44 MB) cannot be uninstalled; there is no option to do so. Any attempt to do much more than record a video with Qik Video on this phone results in a Force Close. The app is taking up valuable space on a device for which I paid to purchase and maintain. I receive no benefit whatsoever in exchange.
September 27, 2011 01:42
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chummy57c
Spam in a Support Forum. Wonderful.
September 27, 2011 13:28
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Neha Qik
Qik

@Paul Distefano: We are aware of the issue of having 2 applications on the device. We would be looking into it so as to resolve your issue. Are you facing any other issues?

September 30, 2011 20:24
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sarah610

How do you Video Chat with contacts on a different carrier???

October 04, 2011 02:54
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hemihaul

Still sideways and force close after record

October 06, 2011 13:41
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Paul Distefano

The fix on this page did not work for me (Samsung Epic on Sprint).  I still ended up with 2 Qik apps on my phone and neither worked. I sent an email to Qik support, and they sent me an "unreleased" update. That fixed the main problem. Now I have 1 working Qik app on my phone. 

One problem - the video chat works, but the video is inverted in portrait mode (we see each other upside down). The only way around this is to use the app in Landscape mode only.

The sound isn’t very good, but the video works (the more light the better). It’s a free app, so I have no complaints. I'm sure it will improve over time.

I have the Samsung Epic SPH-700, firmware version 2.21, build number FROYO.EC05, hardware version D700.0.5

October 10, 2011 00:40
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robepro

camera still sideways on my  Sprint GalaxyS

October 14, 2011 12:00
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Neha Qik
Qik

@sarah610: Hi Sarah, as long as you have the contacts of the user from any mobile carrier on your device, you are able to video chat with them. You may like to take a look at this link, http://support.qik.com/entries/20129646-how-do-i-add-delete-friends-from-my-qik-contact-list. Alternatively, if you aware of the other party's username, please type it in the dialpad and you are able to connect with them on a video call.

October 17, 2011 23:58
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Виталий Кулик

I see that there are: Qik Video, Qik Video for Sprint, and Qik Video for Samsung - what is a better version for the Sprint Samsung Epic 4G? Its confusing. Thanx.

October 18, 2011 21:29
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Neha Qik
Qik

@Виталий Кулик: Hi, for Sprint Samsung Epic 4G, the compatible version would be Qik Video for Sprint. 

October 27, 2011 23:07
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lramp

I have a Samsung Epic4g and want to UNINSTALL QIK.  Not a reflection on what I always thought to be a good product, but it is not for me.  I have tried everything and can't seem to remove it.  I don't want to make a trip to the Sprint store, and I am totally frustrated by an APP that will not permit itself to be removed.

November 19, 2011 19:01
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Chet Domagala

I had the same problem with my Epic 4G but now have it corrected. I'm somewhat vague on what I changed, but can only recommend going through the settings, clear cache and others and it should be fine.

November 20, 2011 02:32
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lramp
Chet, I appreciate your reply. I tried your suggestion w/o success. Note: the APP does not show an uninstall button and appears as a default setting. Does that mean that is's in the OS? Again, thank you.
November 20, 2011 06:02
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Chet Domagala

Hi lramp, for quite a long time I had issues with the camera orientation and had not been able to solve the problem. I had gone through numerous versions of Qik without success. Then one day, while playing with the settings I inadvertantly corrected it while still running Android version Froyo. I'm somewhat rusty on what I had done to correct the orientation. Here's where I am at present. Like yourself, I'm running two active versions of Qik, my Sprint rooted version is 11.8 and a newer version of 13.3 (may possibly also be rooted, I don't see the option to remove it). Both of these appear to only give me the choice of "uninstall updates", not "remove application". Whatever versions you are running, I would recommend to "clear data" and "clear cache" on each version you are running to correct the screen orientation problem. Then power down and power up and see if that fixes the problem you're having. I will say that once working Qik appears to work quite nicely. Reason I have been browsing the forum is I'm confused as to why two versions of Qik are active at the same time. As well I am have having issues with SETTINGS - SHARING - "Complete action using"  then I have two sets of sharing settings, com.qikffc.android & also com.qik.android. Same problem with the PRIVACY SETTINGS, as if both versions of Qik are active. So yes, apparently two versions of Qik running simultaneously. I have contacted support and am waiting for a reply.

 

 

November 20, 2011 13:56
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Randy Rose

I'm having a problem with both our Epics in which one says the other user is "not available" and the other says you must have "3G or higher" to work. I'm on 6 bars with 3G on my Airave and Wifi doesn't help. I deleted the updates and went to the market and installed the latest Qik for Sprint app. the Version is

0.11.80

November 20, 2011 17:19
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Chet Domagala

Randy Rose, well I'm no expert as I'm still a little confused why I have two versions running at the same time. But  overall Qik seems to be running just fine on my Epic as far as I can tell. I have friends viewing my video's without a hitch. I have not tried a Qik "Video Chat" as of yet. About the problem you're having, I assume you both are already registered Qik users with two different user names, and both are in a wi-fi or 3G or 4G area while attempting a call. Are either one of you able to use the "Record and Share" feature? I'm just trying to help diagnose the problem you're having.

November 20, 2011 17:35
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Randy Rose

Update: I did clear data and uninstall, but instead of updating thru the original app, I went to the Android market and updated to Qik for Sprint as described above on both phones and now everything is working.

November 20, 2011 19:43
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Neha Qik
Qik

lramp: Hi, as Qik is a preloaded application on your Samsung Epic device, you are unable to uninstall it. 

We would suggest you to force close the application to avoid having it running in the background.

 

November 30, 2011 00:49
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Neha Qik
Qik

Chet Domagala: Thanks for sharing with the users! :D 

November 30, 2011 00:50
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Neha Qik
Qik

Hi Randy and Chet,

We are aware of the 2 applications running on your device.

We would advice you to uninstall all the applications, just like what Randy did, and re-install the version 11.80 of the application, Qik Video.

Thanks a lot guy! :D

November 30, 2011 00:52
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Chet Domagala

Hi Lynette, yes I was able to uninstall both apps and re-install Sprint version 11.8, all is working very well now. Sometimes it is not terribly obvious on how to accomplish the end task. My advice to all with the Epic 4G is to make certain that only Sprint version 11.8 is installed and running. By the way I'm running Gingerbread and along with Qik seems to be a winning combination. Camera orientation problems are now solved.

November 30, 2011 01:08
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Bob Jones

On my samsung epic when trying to stream LIVE, the video is black online, but you see the timer counting, but no one can see it.   I have the updated QIK for Sprint from the market, and my phone is firmware 2.3.5, gingerbread.EI22

January 23, 2012 05:57
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treboros

So Oakland Police start teargassing people and QIK suddenly won't work anymore - again. Sprint Samsung EPIC 4G, Firmware 2.3.6. Qik version 0.11.80. I have had this phone for 13 months and Qik only worked for 3 weeks. Will you people PLEASE fix this freeking APP????? What the hell is wrong with you people, don't you CARE?

January 29, 2012 03:12
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stvath
Having the same problem trying to update Qik for Sprint Devices. Getting the following pop-up message on Samsung Epic 4G from the Play Store: Your order is processing, your item will be available in a few minutes. I can't update, open, or uninstall this pre-installed program. Tried forcing it closed via Settings->Applications->Manage Applications and then rebooted. Still receiving same error. Any ideas on how to fix this app?
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