posted this on August 03, 2011 00:35
@Mario: Are you facing an issue with your Galaxy S?
Please feel free to let us know how we may assist you.
Hi, I got this problem too, how can I provide the information mentioned above? via email??
@thitha99: You can provide the details here. Thanks!
Hi Lynette, thanks for the prompt response. This is information:
I need help the picture of me in the upper corner is upside down and I can't get it to go to speaker phone during a chat so I can't hear them.
Oh yes, I got the same problem about the speaker phone like fall_children89 has. Please help, thanks!
Do you mind providing us with the following information so that we can investigate your issue further?
1.) Firmware Version2.) Baseband Version 3.) Kernel Version 4.) Build Number 5.) Model Number
This information can be found on your device by visiting 'Settings' and tapping on the 'About phone' menu.
My husband and I are having the same issue..
If needed can be reached by PapiElMendez@gmail.com
Please respond to firstname.lastname@example.org
hi, i am also experiencing the same inverted video issue during video chat sessions with my samsung galaxy s 4g from t-mobile. Will somebody help me?
(Firmware version- 2.2.1 ) ( Baseband version: t959vuvkd1} ( Kernel version: 126.96.36.199) ( Build number- froyo.vuvkd1) (model no, sgh-t959v) Thanks. email@example.com
Hi all, We have sent an update to your email which fixes the inverted video. Please let us know if it works for you.
Have a great day! :)
@James Park: May I have your phone specifications so that we can assist you further?
I have the same problem.
1.) Firmware Version: 2.2.1
2.) Baseband Version: T959VUVKD1
3.) Kernel Version: 188.8.131.52
4.) Build Number: FROYO.VUVKD1
5.) Model Number: SGH-T959V
Also, the video is halting and blurry. The audio is very weak.
MY VIDEO IS INVERTED
@jerry_jimenez: Hi Jerry, Could you go to the Android market to install the latest version Qik for Atrix, version 11.16? This will resolve your issue. Have a great day! :)
Thanks for all your patience with us. We have sent you an update that resolves the inverted video issue. Let us know if it works. Have a great day! :)
Hi, no, the issue is still here. We are talking about version 0.11.33 from July 2011. Samsung Galaxy S 4G (T-Mobile).
And it is combined now with turning down my volume.
So the picture of the own picture is upside down, if using the front camera. But it is correct, if using the back camera.
And as mentioned it turns down the volume at least on my side of the conversation so that I can hardly hear the other side (I need to hold it close to my ear). I turned all volume settings up to maximum, but with an actice QIK application in the background this does not increase the volume (it stays tiny).
1.) Firmware Version: 2.2.1
2.) Baseband Version: T959VUVKD1
3.) Kernel Version: 184.108.40.206
4.) Build Number: FROYO.VUVKD1
5.) Model Number:SGH-T959V
Oh, and I did not get an update since the update to 0.11.33 (July).
My video is inverted when holding my phone straight up and down (vertically) to video it shows me sideways (horizontally) I'm horribly frustrated and would very much like to know how to fix this persistent problem! You're prompt attention to this matter is GREATLY APPRECIATED!! Thank you so very, very much for your help:-) Please email me back @ the following email address: firstname.lastname@example.org here is the information that you requested
I have the galaxy S 4g phone and my picture is inverted , my wife has the same phone oand she is having the same problem. Also the voice reception is very poor quality. Would greatly appreciate any help in fixing this problem model number 5gh-t959v firmware 2.2.1 baseband t959vuvkd1 kernel 220.127.116.11 build number froyo.vuvkd1 second phone model number 5gh-t959v firmware 2.2.1 baseband t959vuvkd1 please feel free to contact me at email@example.com thanks
Hi lynette t, Thank you very much for the help. The issue regarding the inverted image on my samsung galaxy-s is now resolved. I just followed your instructions in the email you sent me. Appreciated your help and more power to you.
Hi Lynette 1, so can you please send me these instructions too ? And does this address the problem of keeping the sound volume levels so low too ?
Thank you !
I have the same problem. My wife has Galaxy S and we're both on Vodafone in the UK. She views me correctly orientated but I view her inverted. Can you please send he the fix. firstname.lastname@example.org
Ooops my Firmware Version should have been 2.2 and not 2.2.1 as I originally posted
email@example.com QIK Username jamiewar55
HELP Poor sound quality and picture appears inverted
Baseband Version: T959VUVKD1
Kernel Version: 18.104.22.168
@swbtls: Please uninstall all Qik application on your device by going to the phone settings of your device, tap on Application>Manage applications>Qik Video>Uninstall updates. After doing so, please reboot your device and go to the Android market to install the latest version for Qik Video by Sprint, version 11.59. Let me know if it works for you.
@archiejaotan2: You are welcome! Feel free to let us know if you have additional concerns. :)
@To all users who have provided us with their phone specifications above, we have sent you an updated version 11.51 for T-Mobile Video Chat powered by Qik. Let us know if it works for you. Have a great day! :)
Yes, it works as it should now and it also increased the volume which was an issue I forgot to mention in my previous post, thanks.
Hi Lynette , same problem video inverted and volume is too low ,Tmobile galaxy S 4g.
I have the same problems. Video is inverted and I get no sound at all. We don't get sound on speaker phone, Bluetooth or regular speaker mode. My wife has the same issue and our phones and system info are the same.The sooner you can figure this out the better. I am out of town a lot for work and I would love to be able to video chat with my wife and daughters. My 7 year old would be ecstatic over it.
1.) Firmware Version 2.2.12.) Baseband Version T959VUVKD13.) Kernel Version 22.214.171.124.) Build Number FROYO.VUVKD15.) Model Number SGH-T959V
I have the same problems. Video is inverted and poor sound. Bluetooth or regular are very weak We have four phones of same build, firmway adn same issue and our phones and system info are the same.The sooner you can figure this out the better. you did the hard part witht the video, now do the easy part and invert picutre and add sound.
Hi lynette 1- yes, this update patch fixed the picture orientation. And it increased the sound volume too (although it seemed to me that the regular speaker phone mode is louder). Thank you very much !
@ Lynette How long before there is an update for this issue. I don't know if you need the carrier info or not but mine is tmobile. I left my other info a couple of days ago. The sooner the better. Thank you,
My video is also inverted.
Please send a patch to: firstname.lastname@example.org
@Stephan Cannon: We are currently working on fixing the audio issue. Thanks for getting back to us.
@fanny0311: We have verified your phone number with Qik.
Please request that your friends perform a contacts sync on their devices.
To perform a contacts sync,
1) On your home screen, tap on the menu button and then tap 'Settings'.
2) Tap on 'Accounts & sync'
3) Scroll to Qik Video Chat and tap it
4) Tap on 'Sync contacts'
5) Go back to the video chat app, and check your contacts again.
@To all users who have submitted their request above: We have sent an unreleased update to your provided email. Let us know if it works for you.
@ Lynette : video inverted, resolve but still having the problem with the audio .Thanks
lynette, video inverted worked form one of my four phones. how do i get fix to other three phones?
also, audio is still very very weak. not as loud as regular cell phon conversations on speaker. please send fix for that also.
Ok So I'm assuming they are NOT going to fix any of these problems!!!! Take it off the phone and the Market if you can't help. Everyone has sent you the phones info with stil;l no REAL answers or FIXES. I HATE this so called "HELP" just call iot what it is, The IGNORED
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@To all users who have provided us with their phone specifications above, we have sent you an updated version 11.51 for T-Mobile Video Chat powered by Qik. Let us know if it works for you. Have a great day! : please send me this update. or tell me where i can get it.
***CAN NOT HEAR *** video inversion is fixed. but you still have the other half of the problem in that the voices barely audible as reported previously. turn up the volume a lot and improve voice quality. most important is voice and second is video. if video needs to be herky jerky, so be it. but you need tohear the other person
My video is inverted as well as I only get sound from my phones ear piece, I am not able to hear the sound from my phones speaker. Any ideas??
So I installed the update that was sent to me and it did correct the video. Now it disconnects every 30 seconds or so. I still have no sound on one phone and minimal sound on the other. So even though it was upside down and silent before at least I could use it. Now I can't even do that really. Can I get a patch, update or something to fix what the fix broke?
I have an inverted video and could hardly hear the person that I'm speaking with.
i am having the same problem, so is a co-worker
carrier - tmobile
We are aware of the low audio issue and we are working on it.
In the meantime, we would suggest that you may use a headset to improve the volume.
@ron hebert: Please provide us with their emails and we will send it to them, alternatively, you are able to forward them the email with the attached application.
having same problem with inverted video.
1.) Firmware Version - 2.2.1
2.) Baseband Version - T959VUVKD1
@Peter Chan: Please go to the Android market to install the latest updated version 13.24 for Qik Video.
The unreleased update is sent to all your email addresses. Please install them and let us know if it works for you.
@John Mezyk: Please connect to the Wifi connection and please ensure that the other party has the latest application installed on their device.
audio is still very very weak. video is not upright. when wil you have fix?
my phone still has the 0.11.33 version, I have a samsung galaxy s 4g for tmobile. How can i update it?
My wife and I have the Samsung Galaxi S from T Mobile and are having inverted images of ourselves and no speaker phone option and sound is soft. Please help.
I am having one problem. There used to be a speaker for the old version of qik and I was able to hear people loud and clear. But after updating the newest qik version, the sound was still small. I'm not having any problem with inverted screen. Currently, I have qik version 11.52. You could reach me through: email@example.com
kernel version- 126.96.36.199
build number- Froyo.VUVKD1
model number- SGH-T959V
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The icon in the upper left hand corner where I can see myself is upside down too here is all my information!
3.) Kernel Version - 188.8.131.52
4.) Build Number - FROYO.VUVKD1
5.) Model Number - SGH-T959V
My email is firstname.lastname@example.org
Sorry my email is email@example.com
My email is RLP55106@gmail.com
1.) Firmware Version: 2.2.1 2.) Baseband Version: T959VUVKD1 3.) Kernel Version: 184.108.40.206 4.) Build Number: FROYO.VUVKD1 5.) Model Number:SGH-T959V
Hi, I am also having the issue with my Samsung Galaxy S front-facing camera showing my face upside down.
Thanks for your help.
Hi, my wife and I are having the issue with my Samsung Galaxy S front-facing camera showing our faces upside down. Also, my phone recognizes her in my contact list as a qik user, but her phone doesn't recognize me as a qik user in her contacts. My email address is firstname.lastname@example.org
Both of our of phones are configured as noted below
Hi. I am having the inverted video problem as well. Also, is there a way to put it on speaker while video chatting? One more question: several of my contacts synced but I can't seem to sync my wife's Qik account to my Google contacts within the phone or via the web. Thank you for your help. email@example.com
1.) Firmware Version 2.2.1
2.) Baseband Version T959VUVKD1
3.) Kernel Version 220.127.116.11
4.) Build Number FROYO.VUVKD1
5.) Model Number SGH-T959V
WEAK OR NO AUDIO - The only way to get this fixed is to quit posting and start calling. (Who knows how often anyone reads this and if anyone in management reads this blog)?
Everyone who has this problem needs to call
Samsung - 800-726-7864
T-Mobile - 800-937-8997
And ask that the problem be escalated and ask that it is fixed. Do not accept that it is not their problem; the app was loaded on their phone when you bought it. Tell them this could go viral and be ugly for them and hinder future sales.
Inverted video problem and crashes everytime and does an automatic reboot that freezes up the phone. Seems like this problem has been going on for over a month. if it can't be fixed within a week I am deleting the program. Not worth the hassle
Baseband ver. 1800.0.3v.DL21
Kernel 18.104.22.168 root@SEI-28 #3
Build Number SCH-1800.EC02
Hardware ver. SCH.0.3
Hi, i'm have the same problem, inverted video and no audio. My email is firstname.lastname@example.org
.) Firmware Version 2.2.12.) Baseband Version T959VUVKD1 3.) Kernel Version 22.214.171.124 4.) Build Number FROY.VUVKD1 5.) Model Number SGH-T959V
Won't video chat through front facing camera. Only using primary camera. Button to switch is on the screen but only makes screen black for a few seconds before returning to rear camera.
There is a latest update in the Android market, version 11.62 for T-Mobile Video Chat powered by Qik which will resolve the inverted video issue.
We appreciate all your patience with Qik.
We are aware that there is some audio issue with the version and we are working on it.
We would suggest as a temporary solution, you might like to use a headset to improve the audio quality at the moment.
Let us know if you have additional concerns.
It's suggested that if you are still experiencing this inverted video issue, submit a support request so Qik customer support can explore your individual case.
We appreciate your patience with Qik and we would love to assist you if you have additional concerns.
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