2) Under the 'Phone numbers' section, check that a number has been registered and verified by looking for the 'green tick.'
For more information on verification of phone number, click here.
3) After doing so, please make sure that his or her number saved on your phone matches that which is registered and sync your contacts list with Qik again so your Qik app recognizes that number as a valid Qik user.
To find out how to sync your contacts, click here.
If after the above mentioned steps, the problem still persists, write us a support request and we'll investigate further.